Employers may not know where their next H.R. or benefits challenge is going to come from. But they know they can always contact their Sun Life Financial Account Team for knowledgeable, responsive help.
At Sun Life Financial Employee Benefits Group, we believe in forging strong partnerships with our customers and have built a service organization to match. Each customer's Account Team includes our representatives on the phone in the customer service center as well as Account Managers in our local sales offices.
Customer Service Center - Our Customer Service center is just a phone call away, and staffed with highly qualified employee benefits representatives. Our reps can fulfill virtually any day-to-day request including claims and billing questions, document orders, help with our web sites and more.
Account Managers - Account Managers are located in our 34 sales offices across the country. They are our customers' local resource, helping every step of the way from installation and enrollment, to claims and billing.
Complementing our Account Teams are Customer Relationship Managers within our home office who act as advocates on customer service matters. They resolve issues, spot trends and apply service enhancements to help all customers.
